DIGITAL VENUE PLATFORM
An illustrative reference model for connecting reservations, access, scoring, tournaments and venue operations.
CONTEXT
This concept explores how customer and staff workflows could share one operating model rather than rely on disconnected tools.
CHALLENGE
- Separate customer and employee workflows
- Handle reservations and resource locking
- Provide live scoring and venue state
DESIGN GOALS
- A unified operational model
- Visible real-time state
- Traceable administration
ILLUSTRATIVE ARCHITECTURE FLOW
- 01
CUSTOMER + STAFF SURFACES
Web and mobile entry points for venue workflows.
- 02
PLATFORM API
Coordinates booking, access and scoring rules.
- 03
OPERATIONAL DATA
Stores authoritative reservation and venue state.
- 04
LIVE UPDATES
Distributes state changes to connected surfaces.
DECISIONS
ProblemVenue operations are split across multiple touchpoints and the same state is represented differently in each one.
DecisionCreate one shared operational model for booking, access and live venue status.
ReasoningA single source of truth reduces coordination effort and keeps the customer experience aligned with actions taken by staff.
ProblemRealtime updates must be trustworthy under concurrent access.
DecisionUse event-driven state transitions and authoritative writes for bookings and reservations.
ReasoningThis keeps urgent decisions visible to the team without handing off control to inconsistent client-side local state.
REFERENCE STACK
- Next.js
- React
- React Native
- NestJS
- PostgreSQL
- WebSockets
- Docker